Mid-market logistics firm (anonymized) — Logistics
A custom dashboard that replaced spreadsheet chaos with live shipment and SLA views.
Duration: 12 weeks
Dispatchers tracked shipments across email threads and shared sheets. Status lagged reality, and escalation rules lived in people's heads.
We mapped the real workflow, then shipped a read-heavy dashboard with role-based views, SLA timers, and integrations to the systems they already trusted. Weekly demos kept scope honest.
The ops team reclaimed roughly two workdays a week of manual reconciliation and catches SLA risk earlier in the cycle.
“We stopped living in three spreadsheets. The team opens one board and knows what needs attention.”